Blue Whale Moving & Storage

I would leave Blue Whale a 0 star review if possible. We used them when the father was running the show and had a wonderful experience. Now that his son has taken over I would not be surprised to see this company go under. What a disappointing excuse for a human being. Run in the opposite direction if you are considering Blue Whale. They moved us from TX to NC and caused so much damage and refuse to take responsibility. They will not replace your damaged items. They do not understand how to pack household items. They destroyed a seven thousand dollar Restoration Hardware leather sofa with packing tape. They tore my wedding dress apart. They do not have any sort of customer service or integrity. I am grateful to be in a position to replace my damaged belongings. I know other families do not have this luxury and may be looking at using Blue Whale as a locally owned family business. They may be thinking that their belongings are safe with Blue Whale. They do NOT CARE ABOUT YOU OR YOUR BELONGINGS. They should do the right thing by their customers and I am afraid their poor business skills influence their poor decisions. HORRIBLE EXPERIENCE!!!!

Move size: 4+ Bedroom Home Service cost: $14000

Blue Whale Movers were courteous but 3 hours late and did not complete the work, left furniture in dangerous assembly conditions, and left my home damaged.

I called Blue Whale the morning of the move to confirm my appointment since I had not heard from them except when we first booked it. They stated that we were confirmed and movers would call us 20 minutes before arrival. An 8:30 am to 9:30 am arrival window turned into a 12:30 pm arrival, with no apology or mention of being outside of the window.

Once arrived, my movers were very friendly but clearly unequipped to handle my home. They had to ask to borrow tools to disassemble furniture, and tried to move the refrigerator without measuring for clearance, damaging our newly renovated kitchen in several areas.

Being as they started 3 hours late, it was almost midnight when they finally arrived in our new home. Understandably exhausted and ready to move on, our movers dumped all the boxes and furniture in our living room. They did assemble 2 beds before they left but 1 was incomplete and falling apart, fortunately I noticed before putting my daughter to bed. 0 boxes were moved to the rooms we designated, and nothing else was put together.

We were charged $280 extra for having more boxes than we estimated, which is fine, it happens anytime you quote with movers. We weren't discounted for not moving things on the estimate, but hey, the price was pretty cheap to start.

1 lamp was broken during the move, but overall most items were handled with care. The refrigerator was banged up pretty badly from attempting to move it without ensuring there was clearance (it cleared just fine once the bottom drawer was removed), and there are multiple gashes in our walls from furniture hitting them.

The movers upon arrival told me they wouldn't hook up or install our washer or dryer, saying they weren't qualified to do so. That's fine but wish they had told us this before the move, as we now have to pay someone to do it. I hope they were qualified to remove the washer and dryer in the first place.

I've escalated my dissatisfaction with the customer rep who set up the move the next morning, but have yet to hear back other than to say they would be forwarding my feedback for review.

I hope Blue Whale takes the opportunity to make it right and either refund a portion of my move, pay for the repairs to my home, and/or have crew come and complete what we paid for.

Move size: 4 Bedroom Home Service cost: $1660

Moved a 2 bedroom condo with Blue Whale and it was fairly painless. My only regret was not using the packing services beforehand, as I was still franticlly packing when the movers arrived. Wasn't a big deal though and they started on larger items and what I had packed up already. The movers were friendly. and didn't look seedy or give off sketchy vibes and all of my things got moved without damage within a reasonable timeframe. Pricing was on point with quotes from other companies.

Move size: 2 Bedroom Home Service cost: $250

Writing this on behalf of my husband to had hired Blue Whale to move his office today.  They had committed to arrive between 2-3pm, and said they would phone 30 minutes before they would arrive.  At 2:30 they hadn't called, so my husband phoned Blue Whale and asked how much longer it would be before they arrived.  The dispatcher told him the crew was stopping off for a soda and should arrive at his office in 20-30 minutes.  At 3:10 they had still not arrived.  SO my husband called back and this time was told that the crew "mis-judged" the traffic and time to get to his office, and so would still not arrive until 3:30 at the earliest.  Since my husband had a 5pm commitment tonight, he told Blue Whale he would like to re-schedule for first thing the next morning.  They said they could not do that, so he cancelled.  Not one word of apology from Blue Whale for failing to honor their commitment.

Service cost: $210

It's hard to describe the nightmare situation we experienced with Blue Whale and our claim is still being ignored over a month later. They arrived late and unprepared. They attempted to cancel in the middle of the move. They put huge holes in the walls of the place I was moving out of. They damaged almost every item including our fridge and washing machine which still hasn't been resolved in our claim. We have emailed and called and are ignored. From the stress of the move to dealing with damaged items and now for them not to make it right, I have no choice but to post this review to warn others against using this company.

Move size: 3 Bedroom Home Service cost: $800